You have up to 15 days after you received the package to initiate your return. Your items must reach us within 15 days from the date you receive your return instructions. Items received after 15 days will not be accepted for return. We will ship late items back to you. When we receive your items, we will refund your order amount less the restocking fee, processing fee and original shipping charge. At mobilefly, we charge a 25% restocking fee on all returned items.

To qualify for a refund, ALL items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, manuals and all accessories. Do not mark or deface original manufacturer containers in any manner. We will not accept returns if packaging is not in its original condition - we will return such items to you. If you reject that return shipment, mobilefly reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer. Due to supplier issues, on occasion we may also prevent returns on other selected products. We note any such restrictions on the product detail page.

Which products qualify for returns?
All products, except for accessories.

How do I initiate a return?
Contact us by email at returninfo@mobilefly.com with the order number.
We will not require a reason or explanation for the return. Upon receiving your email, we will send you the return instructions within one to five business days.

Returns must reach us within 15 days from the date you receive your return instructions. For your protection, we suggest all returns be sent back by a traceable carrier. All costs related to return shipping must be paid by the customer.

After you have shipped the item, please forward the shipping tracking number and the tracking website to returninfo@mobilefly.com.

After receiving and inspecting the returned merchandise, we will refund you for the purchase price of the item less the restocking fee. We charge a 25% restocking fee per item.

Is there anything special I should know about returning many items?
We allow customers to return a maximum of 3 items for each order number, regardless of how many items you have bought for that particular order.

Is there any restocking fee?
Yes. There is a 25% restocking fee per item on all returns.

Why is the restocking fee higher than the standard rate of 15% for electronics?
Unlike electronics, the prices of mobile phones are highly volatile. Prices can drop by as much as 30% over a 15-day period.

How do I receive the refund payment?
If you pay by Paypal, we will pay you either by Paypal or as in-store credits.
If you pay by wire transfer, we will pay you by Paypal, in-store credits, wire transfer or money order. There is a $30 processing fee for refunds made by wire transfer and a $10 processing fee for refunds made by money order. Money order will be sent to you by Standard Air Mail.

Why are there processing fees for refunds made by wire transfer and money order?
The $30 processing fee covers the wire transfer initiation fee charged by the bank.
The $10 processing fee covers the cost of purchasing the money order ($8) and the Standard Air Mail shipping fee ($2).

How long does it take for my account to be credited?
Please allow 5 to 7 days after we receive the items to process your credit.

How long do I have to return a product?
You have up to 15 days after the date you received your package to initiate your return. Your items must reach us within 15 days from the date you receive the return instructions. Items received after 15 days will not be accepted for return. We will ship late items back to you.

What if I return an item after 15 days?
Due to the nature of our business, items returned after 15 days are not always marketable. Therefore, we do not accept returns that reach us after 15 days from the date you received your package.

At mobilefly, we try hard to serve our customers better than anyone else. We wish we could accept all returns without any questions or limitations, but that is just not possible. Thank you for honoring these return policies, so that we can continue to bring you mobile products at the lowest prices.

Thank you for shopping at mobilefly!

If you have any comments or questions about mobilefly's return policy, please e-mail us at returninfo@mobilefly.com.